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CMDB&CSDM
Business Value
The ultimate goal of the CMDB assessment accelerator is to deliver value by assessing multiple dimensions.
By evaluating the findings, we can define the maturity of the CMDB and find areas for improvement and optimization within the ServiceNow CMDB (and in other modules), and we can offer tailored implementation project recommendations that address the identified challenges, gaps, or opportunities for enhancement.
Methodolgy
The CMDB accelerator is delivered as a package, which refers to the Fixed-Time Fixed-Price delivery methodology. It can be combined with GV's Combine methodology or the customer's Agile approach following the deployment/release calendar.
Discovery
Business Value
ServiceNow Discovery can deliver essential business values. A non-exhaustive list of key benefits follows:
- Automated Discovery: ServiceNow Discovery automates the process of identifying all the IT Configuration Items (ready to be enhanced by financial data to become Assets within your organization. This helps maintain an accurate and up-to-date inventory of all IT assets.
- Improved Configuration Management: ServiceNow Discovery automatically updates the Configuration Management Database (CMDB) to maintain accurate configuration data, which is crucial for effective change and incident management.
Methodolgy
The Discovery accelerator is delivered as a package, which refers to the Fixed-Time Fixed-Price delivery methodology. It can be combined with GV's Combine methodology or the customer's Agile approach following the deployment/release calendar.
Service Mapping
Business Value
ServiceNow Service Mapping can deliver significant business values. A non-exhaustive list of key benefits follows:
- Improved Visibility: Service mapping provides a detailed view of all the services and their dependencies. This helps in understanding how different components interact with each other, which is crucial for effective decision-making.
- Reduced Outages: By understanding the dependencies, teams can predict the impact of changes, thereby reducing the risk of outages. This leads to improved service availability and customer satisfaction.
Methodolgy
The Service Mapping accelerator is delivered as a package, which refers to the Fixed-Time Fixed-Price delivery methodology. It can be combined with GV's Combine methodology or the customer's Agile approach following the deployment/release calendar.
Problem Management
Business Value
- Eliminate recurring incidents by addressing underlying root causes on a timely manner
- Minimize service disruptions by using built-in dashboards to proactively analyze service performance and configurations.
- Speed up service restoration by giving IT immediate visibility into known errors and workarounds.
- Accelerate root cause resolution by correlating problems and coordinating workflows to find the fastest way to address the underlying issue.
- Increase control on your IT landscape by integrating with other ITSM processes.
Methodolgy
Implementation is delivered in three phases:
- Preparation
- Three-week development sprints
- User acceptance testing (UAT) (incl. fixing defects)
- Go-Live preparation
- Hypercare and post-go-live support
Incident Management
Business Value
- Boost employee productivity by delivering a better experience with intuitive omni-channel self-service and two-way communication.
- Restore services automatically and fast
- Bring together the right agents to manage work and collaborate using one platform for all IT processes.
- Increase incident deflection by using the self-service portal and ServiceNow® chatbots
- Ignite agent productivity by assigning incidents to the right groups for faster resolution with the help of machine learning.
Methodolgy
Implementation is delivered in three phases
- Preparation
- Three-week development sprints
- User acceptance testing (UAT) (incl. fixing defects)
- Go-Live preparation
- Hypercare and post go-live support
IT Service Management
Business Value
- Meet users where they are 24/7 by delivering a personalized experience on the device or channel of choice with no extra development required.
- Improve productivity by fulfilling common requests via AI, automation, and self-service
- Boost user satisfaction by keeping them up-to-date with status updates and notifications.
- Maintain your services easily by letting your experts create and update product and service offerings, without added development costs.
Methodolgy
Implementation is delivered in three phases
- Preparation
- Three-week development sprints
- User acceptance testing (UAT) (incl. fixing defects)
- Go-Live preparation
- Hypercare and post go-live support
Governance, Risk and Compliance (GRC)
Business Value
The ServiceNow Governance, Risk, and Compliance (GRC) product consists of 4 modules:- Integrated Risk Management (IRM)
- Business Continuity Management (BCM)
- Privacy Management
- Third-party Risk Management (TPRM)
Accelerator: IRM Accelerator
Target Customer
- New implementations of GRC
- Existing ServiceNow instance with foundation and CMDB data already available
- MVP approach to start with GRC with an outlook for further expansion beyond the MVP
Package Description
Enable Compliance, Empower Risk Management
Proactively manage risks and ensure compliance with regulations
Contains
- Appropriate sizing of the IRM licenses
- Validation and guidance on the foundational data
- Close familiarization with the ServiceNow IRM model for the business
- Identifying, mapping and importing the IRM data to the ServiceNow model
- Configuring the Risk and Policy and Compliance processes
- Definition and review of Success Criteria
- Handover ownership to business owners
Business Value
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Empower risk and compliance teams with collaboration, automation, and AI-assisted tools, leading to improved risk visibility and faster compliance reporting.
- Minimize organizational exposure by proactively identifying, assessing, and mitigating risks, and continuously monitoring compliance with regulatory and internal policies.
- Achieve and maintain compliance with industry standards by providing comprehensive risk and policy documentation, evidence collection, and audit trails.
- Core
- Risk
- Policy and Compliance
Customer Service Management
Business Value
Customer Service Management (CSM) focuses on delivering consistent, efficient, and customer-centric service experiences across the customer lifecycle. It enables organizations to manage customer inquiries and issues in a structured, transparent, and outcome-driven way while aligning service delivery with business and operational teams.
ServiceNow CSM connects customers, service agents, and back-office teams on a single platform, breaking down silos and enabling faster, more effective resolution of customer issues.
Key Capabilities of ServiceNow CSM
- Case Management – Centralized handling of customer issues with prioritization, tracking, and resolution workflows
- Omnichannel Engagement – Seamless customer interactions across portal, email, chat, and virtual agents
- Customer Account & Entitlement Management – Full visibility into customer details, service history, and contractual commitments
- Self-Service & Customer Portals – Intuitive portals for case submission, status tracking, and knowledge access
- Knowledge Management – Reusable knowledge to accelerate resolution and increase self-service adoption
- Workflow Automation & Orchestration – Automated routing, escalations, and cross-team collaboration
- CSM–ITSM / Operations Integration – Direct connection between customer issues and internal IT or operations teams
- AI & Virtual Agent – Case deflection, intelligent triage, and faster response through automation
- Analytics & Reporting – Real-time visibility into service performance, SLAs, and customer trends
Key Business Benefits
- Improved Customer Satisfaction through faster, consistent, and personalized service
- Lower Cost to Serve enabled by self-service, automation, and knowledge reuse
- Higher Agent Productivity by reducing manual effort and improving collaboration
- Greater Transparency into case status, SLAs, and service performance
- Proactive Issue Resolution by identifying and addressing problems before customers are impacted
- Scalable Service Operations supporting growth without proportional cost increases
ServiceNow CSM enables organizations to shift from reactive customer support to proactive, insight-driven service delivery—strengthening customer relationships while improving operational efficiency and business outcomes.
Methodology
Implementation is delivered in five phases:
- Preparation and Analysis
- Agile development sprints
- User acceptance testing (UAT) (incl. fixing defects)
- Go-Live preparation
- Hypercare and post go-live support
Accelerator: Starter
Package Description:
The ServiceNow CSM MVP is an out‑of‑the‑box implementation package designed to rapidly establish core Customer Service Management capabilities on the ServiceNow platform. It delivers a standardized foundation for customer case management, self-service, agent productivity, and operational visibility while minimizing complexity, cost, and delivery risk.
The package focuses on essential CSM features only, uses configuration over customization, and is delivered through a structured, agile approach. It enables organizations to go live quickly with a scalable and future-ready CSM platform that can be expanded with AI, automation, and integrations as business needs evolve.
Accelerator: AI Agent - Caset Triage and Resolve
Package Description:
🛠️ The package covers the implementation of
- AI‑Driven Case Triage – Automatic intent detection, sentiment analysis, prioritization, and routing of all inbound cases
- Sentiment‑Based Case Handling – Automatic case creation and escalation when negative sentiment is detected
- Intent‑Based Workflow Processing – Differentiated handling of informational, transactional, and complex customer intents
- AI‑Generated Email Responses – Automated, contextual customer responses sent immediately after triage
- Now Assist for CSM Configuration – OOTB Agentic AI workflow configuration
- Validation & Enablement – UAT, training, handover, and hypercare
🗝️Key Principles of the package
- OOTB‑first, fixed‑scope delivery using native ServiceNow Agentic AI
- Configuration over customization to ensure upgrade safety
- Minimal customer effort, limited to validation and UAT
🤝Main Business Benefits
- Reduced Time to First Response by automating triage and customer communication
- Higher Agent Productivity by removing manual classification and early interaction handling
- Improved Customer Satisfaction (CSAT) through faster, consistent, and sentiment‑aware response
- Rapid ROI with immediate impact on operational efficiency
Security Operations
Business Value
Security Operations involve the monitoring, detection, and response to security incidents within an organization. This includes safeguarding the integrity, confidentiality, and availability of information systems through continuous surveillance, threat intelligence, and incident response. The goal of Security Operations is to proactively identify and mitigate potential security threats to minimize risk and ensure the protection of organizational assets.
ServiceNow Security Operations applications enhance enterprise security by connecting security and IT teams to effectively manage threats by implementing the following features.
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Vulnerability Response - Facilitates identification, prioritization, management and remediation of known vulnerabilities inside the organization’s infrastructure and applications.
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Security Incident Response - Enables organizations to effectively identify, manage, and resolve security incidents through automated workflows, threat intelligence, and collaboration tools to minimize impact and restore normal operations quickly
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Threat Intelligence - Enables organizations to enrich security incidents with actionable intelligence by aggregating and analyzing threat data to proactively identify and respond to potential threats.
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Security Posture Control - 360-degree visibility into your attack surface, helping to detect and remediate security control gaps and unmanaged assets, while prioritizing vulnerabilities by asset risk.
The main business benefits of Security Operations in ServiceNow include:
- Enhanced Threat Detection and Response: Automating and streamlining threat detection and response processes to quickly identify and mitigate security incidents.
- Improved Efficiency: Reducing the mean time to detect and contain breaches, and increasing the efficiency of security analysts by integrating AI-driven workflows and providing enriched context collected from the organization’s infrastructure, other ServiceNow applications or third-party applications.
- Cost Savings: Minimizing the financial impact of security breaches by systematically hardening the digital attack surface over time and prioritizing vulnerabilities based on the criticality of impacted service.
- Increased Collaboration: Through next-generation workspaces facilitate better collaboration between IT, security, and risk teams to ensure a unified approach to managing security threats as well as transparent goals, metrics and KPIs.
- Regulatory Compliance: Helps the organizations adher to regulatory requirements by providing comprehensive incident and vulnerability tracking, automated documentation and reporting capabilities.
- Continuous Improvement: Providing actionable insights and continuous visibility into security operations to drive ongoing improvements in cybersecurity posture.
ServiceNow helps organizations to respond to security incidents more effectively, reducing their impact on the organization to a minimum. At the same time proactively looking out for and remediating discovered vulnerabilities in software and hardware configurations used in the organization’s infrastructure. Together keeping track of the overall security posture of the organization over time.
Methodology
Implementation is delivered in five phases
- Preparation
- Three-week development sprints
- User acceptance testing (UAT) (incl. fixing defects)
- Go-Live preparation
- Hypercare and post go-live support
Accelerator: Security Incidents Response
Package Description:
🤝 Business Value
The Security Incident Response module help organizations respond to security incidents faster and more effectively, reducing their impact on the organization to a minimum, while keeping track of the overall security posture over time
The main business benefits of the Security Incident Response Module in ServiceNow are:
- Rapid Incident Detection and Prioritization: Quickly identify security incidents and prioritize them based on the impacted service criticality to minimize impact on the organization.
- Streamlined Response Workflows: Automate and orchestrate response processes to resolve repeated incidents efficiently. Streamline processes of analysis, containment, eradication and recovery of a newly occurred security incident.
- Enhanced Collaboration: Through next-generation workspaces facilitate communication and collaboration among security, IT, and risk teams.
- Improved Incident Management: Provide comprehensive tools for managing and resolving security incidents, utilizing the information and tools within the platform.
- Regulatory compliance: Helps the organizations adhere to regulatory requirements by providing comprehensive incident tracking, automated documentation and reporting capabilities.
- Actionable Insights: Leverage real-time analytics and reporting to continuously improve security posture.
Accelerator: Vulnerability Response (VR)
Package Description:
🤝 Business Value
The Vulnerability Response module facilitates identification, prioritization, management and remediation of known vulnerabilities inside the organization’s infrastructure and applications.
The main business benefits of the Vulnerability Response Module in ServiceNow are:
- Enhanced Security Posture: Strengthening the organization's overall security by proactively identifying and addressing vulnerabilities discovered within the organization’s infrastructure. Therefore, preventing possible breaches and security incidents.
- Operational Efficiency: Streamlining and automating the vulnerability management processes, reducing manual efforts, and saving time and resources.
- Regulatory Compliance: Ensuring adherence to regulatory requirements and reducing the risk of non-compliance penalties by providing comprehensive vulnerability tracking and reporting.
- Risk Reduction: Prioritizing and mitigating vulnerabilities based on their potential impact on company services.
- Improved Collaboration: Through next-generation workspaces facilitating better communication and coordination between IT, security, and other relevant teams.
- Actionable Insights: Leverage real-time analytics and reporting to continuously improve security posture.
Accelerator: Security Operations (SIR + VR)
Package Description:
🤝 Business Value
ServiceNow helps organizations to respond to security incidents more effectively, reducing their impact on the organization to a minimum. At the same time proactively looking out for and remediating discovered vulnerabilities in software and hardware configurations used in the organization’s infrastructure. Together keeping track of the overall security posture of the organization over time.
The main business benefits of Security Operations in ServiceNow include:
- Enhanced Threat Detection and Response: Automating and streamlining threat detection and response processes to quickly identify and mitigate security incidents.
- Improved Efficiency: Reducing the mean time to detect and contain breaches, and increasing the efficiency of security analysts by integrating AI-driven workflows and providing enriched context collected from the organization’s infrastructure, other ServiceNow applications or third-party applications.
- Cost Savings: Minimizing the financial impact of security breaches by systematically hardening the digital attack surface over time and prioritizing vulnerabilities based on the criticality of impacted service.
- Increased Collaboration: Through next-generation workspaces facilitate better collaboration between IT, security, and risk teams to ensure a unified approach to managing security threats as well as transparent goals, metrics and KPIs.
- Regulatory compliance: Helps the organizations adher to regulatory requirements by providing comprehensive incident and vulnerability tracking, automated documentation and reporting capabilities.
Continuous Improvement: Providing actionable insights and continuous visibility into security operations to drive ongoing improvements in cybersecurity posture.
SnowMirror installation and configuration
Business Value
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Time and effort savings
- Save time and effort by relying on a service to handle the entire installation and configuration process, reducing the need for your internal resources' capacity and technical expertise.
Cost Efficiency
- Guaranteed fixed price and less need for extensive IT support, resulting in potential cost savings for businesses.
Reduced complexity and errors
- The service streamlines the installation and configuration steps, making it easier for users who may not be familiar with all technical details.
- Leave the risk of issues and their fixing fully on us.
Standardized consistent configuration
- The service ensures that software is installed and configured consistently across your environments, reducing potential issues.
Methodolgy
Two Service Offerings are available, your selection depends on the level of readiness of the target organization's infrastructure.
Catalog Build
Business Value
A Service Catalog is a curated collection of all IT or business services offered to users or customers within an organization. It plays a central role in IT Service Management (ITSM) and offers several strategic and operational benefits for businesses:
- Meet users where they are 24/7 by delivering a personalized experience on the device or channel of choice with no extra development required.
- Improve productivity by fulfilling common requests via AI, automation, and self-service
- Boost user satisfaction by keeping them up-to-date with status updates and notifications.
- Maintain your services easily by letting your experts create and update product and service offerings, without added development costs.
Methodology
Implementation is delivered in five phases
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Preparation
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Three-week development sprints
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User acceptance testing (UAT) (incl. fixing defects)
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Go-Live preparation
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Hypercare and post go-live support
Accelerator: Service Catalog - Bronze
Package Description:
Implementation consists of the following activities:
- 5 simple catalog item forms incl. 1-5 fields (usually no choice / option fields)
- 1 flow for all catalog items generating up to 3 catalog tasks
- Up to 2 approvals per flow
- Demo and Analytical Workshop
- 1 Service Catalog creation
- Assignment group creation (incl. adding users & roles)
Accelerator: Service Catalog - Silver
Package Description:
- 5 medium catalog item forms incl. 1-10 fields (incl. choice / option fields) with easy light logic included if needed
- 2 different flows, generating up to 5 catalog tasks
- Up to 3 approvals per flow
- 2 Service Catalogs (IT & Business) creation
- Up to 2 User Criteria definition
Accelerator: Service Catalog - Gold
Package Description:
- 5 complex catalog item forms incl. 1-20 fields (incl. dynamic forms) with complex logic included
- Up to 5 different flows generating up to 10 catalog tasks
- Unlimited approvals per flow included
- 3 Service Catalogs creation
- Up to 5 User Criteria definitions
- Out-of-the-box Integration Hub spoke integration (if licensed)
Proof of Concept
Business Value
Our tailored Proof-of-Concept (POC) service aims to address your unique process ideas and provide you with a comprehensive validation of the proposed solution, offering insights into its technical viability and aligning it with your specific business requirements.
It will help you validate the feasibility of integrating ServiceNow into your processes, ensuring a seamless and efficient transition to a solution that perfectly aligns with your organizational goals.
Accelerator: POC Premium
Package Description:
Feasibility demonstration
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To show that the proposed solution can be implemented successfully and serves as a practical demonstration
Risk mitigation
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To identify and address potential challenges, technical issues or limitations early in the development process
Cost saving
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As it is smaller in scope, it allows the client to assess the value of the solution without committing to a significant financial investment upfront
Requirements clarification
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Using the tangible representation of the proposed solution we can clarify and refine your requirements and expectations and facilitate active involvement and feedback from stakeholders.
Enhanced decision making
- Enables clients to save time and see a working prototype sooner to make informed decisions. It helps them avoid investing in ideas that may not meet their need.
Performance Testing
Business Value
Performance testing of a ServiceNow instance evaluates how well the instance performs under various conditions. It measures speed, stability, and scalability in relation to increasing amounts of load, users, and data.
Benefits
- Performance evaluation: Customers receive an assessment of their instance’s performance. In case of findings, such as slow loads or slow operations, we can identify the root cause and suggest solutions.
- Instance scalability: Performance testing evaluates the instance's ability to handle the expected workload, even during peak usage.
- Increased efficiency: Identifying and resolving performance issues streamlines processes, reducing the time needed to complete tasks.
- Preventing business disruptions: Reliable and effectively performing instance is more resistant to business disruptions and failures caused by timeout.
Potential customers for this service:
- Customers facing general performance issues.
- Customers undergoing code refactoring.
- Customers experiencing business growth and expecting an increase in functionalities and users.
Symptoms indicating a need for performance testing
- The instance often does not respond to keyboard or mouse commands.
- Operations seem to run slower than before.
- Slow performance across all or specific applications in the instance.
- Slow response time when entering data.
- The user interface takes too long to refresh.
- Transactions fail to complete due to timeouts.
Methodology
1. Analysis of manual test cases
- Analyze existing manual test cases and test documentation
- Quantify test cases in building blocks (a building block is 10 ATF test steps)
- Select test cases to automate
- Choose the accelerator
- Based on the calculated data, determine the number of building blocks and the corresponding option that covers them.
2. Creation of automated test cases
- Create the test cases based on the scope included in the chosen accelerator
- BRONZE: 40 building blocks (app. 20 ATF tests)
- SILVER: 60 building blocks (app. 30 ATF tests)
- GOLD: 80 building blocks (app. 40 ATF tests)
- Initial execution of the tests is included to ensure that it works as expected.
3. Final run and handover
- Final execution of the ATF tests
- The result of the final run is added to the documentation.
- Handover of the ATF tests and related documentation to the customer.
ATF test is meant a test case containing up to 20 ATF test steps (1 test contains 2 building blocks and 1 building block is 10 ATF test steps).
ATF tests containing more than 20 steps would be counted as multiple tests.
Accelerator: Main Step - Analysis (Mandatory)
Package Description:
Identify the Testing Environment:
- This involves understanding the physical setup, including hardware, network configurations, and available testing tools. This foundational step ensures that the testing process is aligned with the actual conditions under which the application will operate.
Identify Performance Metrics:
- Define the performance acceptance criteria based on your product requirements and business needs
- These metrics will help you evaluate how well your application performs under various conditions.
Here are some key performance metrics to consider:- Response Time:
- Definition: The time taken for the system to respond to a user request.
- Importance: Critical for user experience; shorter response times generally indicate better performance.
- Throughput:
- Definition: The amount of data processed by the system in a given time period.
- Importance: Measures the system's capacity to handle load; higher throughput indicates better performance.
- Resource Utilization:
- Definition: The extent to which system resources (CPU, memory, disk, network) are used during the test.
- Importance: Helps identify bottlenecks and optimize resource allocation.
- Error Rate:
- Definition: The percentage of requests that result in errors.
- Importance: Indicates the reliability of the system; lower error rates are preferable.
- Concurrency:
- Definition: The number of simultaneous users or transactions the system can handle.
- Response Time:
Importance: Essential for understanding the system's ability to support multiple users at once.
Accelerator: Performance Testing - Bronze
Package Description:
- Intensive Testing:
- We will conduct tests with multiple predefined users simultaneously at any time (as it was defined in main analysis step)
- Test Execution:
- Includes testing up to 10 tables and 10 specific records.
- Final Report:
- You will receive a comprehensive report of all measurements.
Accelerator: Performance Testing - Silver
Package Description:
- Intensive Testing:
- We will conduct tests with multiple predefined users simultaneously at any time (as it was defined in main analysis step)
- Test Execution:
- Includes testing up to 20 tables and 20 specific records or
- 10 steps in custom scenarios
- Final Report:
- You will receive a comprehensive report of all measurements
Accelerator: Performance Testing - Gold
Package Description:
- Intensive Testing:
- We will conduct tests with multiple predefined users simultaneously at any time (as it was defined in main analysis step)
- Test Execution:
- Includes testing up to 30 tables and 30 specific records or
- 25 steps in custom scenarios
- Final Report:
- You will receive a comprehensive report of all measurements
Test Automation (Automated Test Framework)
Business Value
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Automated tests provide fast validation of essential functionality. Within this accelerator, we offer customers automating test cases, covering critical features in their instance. These tests are scheduled to run at specified intervals (e.g., weekly) in the Automated Test Framework application, and the results are stored in ServiceNow.
- Regular monitoring of instance usability and accessibility
- Verifying that custom changes in the instance don’t break existing functionalities, that are essential for everyday operations
Potential customers for this service:
- Customers that rely on functionalities crucial to their daily operations. Automated tests allow regular monitoring of such services, while avoiding repetitive manual testing.
Accelerators:
UAT as a Service
Business Value
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The purpose of User Acceptance Testing (UAT) is to validate system behaviour and ensure that recent changes do not introduce unintended issues and that the system is usable and stable.
User Acceptance Testing provides important benefits, among others:
• Identifying issues before impacting live operations
• Preventing the need of introducing workarounds that may affect overall productivity and security
• Improving user satisfaction by avoiding malfunctions deployed in production
• Reducing support workload after production rollout.
Potential customers for this service:
- Customers upgrading their instance who require assurance that the upgrade will not disrupt existing functionality or cause business interruptions.
- Customers releasing a new functionality (app, portal,…) that need comprehensive final testing prior to launch.
- Customers undergoing code refactoring that need re-validate functionality to ensure continuity and performance.
METHODOLOGY
User acceptance testing is delivered as a service. Customer can purchase either bronze, silver or gold plan, depending on the number of test cases to execute.
QA engineer will organize the testing process, execute the tests and ensure that the defects are fixed before the changes are released to production / before production is upgraded.
1. Process Establishment
- Analyze and understand the product based on documentation provided by the customer.
- Appoint the GuideVision UAT team that will conduct the tests.
- Set up communication channels and tools for collaboration
2. Test Management and Planning
- Define testing scope based on the documentation provided by the customer.
- Assign roles and responsibilities (executing and reporting tests).
- Establish testing strategy.
- Define the test environment (testing instance) and get access (common approach is to have 2 testing environments: DEV and test instance).
- Gather the final test cases and in case of testing upgrade, design test cases related to upgrade changes.
- Define the test schedule (upgrade testing is driven by the upgrade time plane agreed with the customer).
- Identify and mitigate potential risks throughout the testing process to minimize their impact on deliverables.
3. Test Execution
- Perform manual tests according to the test documentation in a pre-production instance.
- Execute automated tests (if any) before and after upgrade to detect eventual discrepancies.
4. Defect Management
- Check the results and analyze failed tests.
- Report defects.
- Retest failed cases once they are fixed.
5. Final report
- Customer will receive a test report detailing the results of our testing efforts, including:
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- test coverage (executed tests against planned tests)
- pass/fail rates
- any identified issues or defects
Accelerators: