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RUN
Business Value
Operational Stability: Through the provision of RUN services, we ensure the integrity, functionality, and performance of the client's ServiceNow instances. This service guards against operational degradation resulting from incidents, which may stem from previously undetected defects.
Continuous Improvement: An exhaustive examination of root causes and defects leads to the early identification of areas needing enhancement. This facilitates the formulation and execution of improvement strategies at opportune moments.
User Satisfaction: By adeptly addressing service requests and incidents, RUN services play a pivotal role in maintaining and enhancing user satisfaction, ensuring that users experience minimal disruption and receive timely support.
Scope
The purpose of the RUN services is to restore the customer ServiceNow instance’s functionalities and performances in the event of an Incident, at the same levels as before the Incident occurred, by adopting an effective Incident Management process.
When opportune, the root cause of the Incident shall be analysed, with the purpose of identifying the underlying Problems and a feasible way to address them, so to prevent the reoccurrence of similar Incidents and/or limit their impact on Customer’s operations.
In addition, RUN services manage Service Requests logged by authorized customer representatives such as requests for the provision of a small / medium complexity service (up to 2 hours of effort), which do not require code changes and complex change management procedures and with no associated significant risks.
Pricing Model
Our pricing is designed with flexibility and transparency in mind—pay only for the support you need, based on the number of tickets processed within a specific timeframe.
- Small & Midsize Solutions: Choose from packages handling up to 5, 10, or 25 tickets per month.
- Enterprise-Grade Support: Scale up to 50, 100, or 175 tickets per month for larger operations.
For even higher-volume needs, we offer a customizable price staircase model that grows with you. Let us walk you through the details tailored to your unique requirements.
Our service availability is equally flexible:
- Standard office hours
- Two-shift weekday coverage
- 24/7 support—so we’re always there when you need us most.
Ready to find the perfect fit for your needs? Reach out today!
MAINTAIN
Business Value
Regular upgrades and updates to the ServiceNow platform ensure that the you significantly mitigate risks related to security vulnerabilities, system instability, and functional anomalies, which are routinely rectified by the software provider.
Furthermore, this approach minimizes technical debt, thereby reducing the risk of encountering incompatibilities in the future. Additionally, it facilitates the adoption of innovative features made available for use within the latest ServiceNow releases.
Scope
Our packages are designed to address three core ServiceNow maintenance needs:
- Upgrades
- Patching
- Cloning
We follow ServiceNow best practices, enhanced by our proven internal methodologies developed through years of experience managing complex ServiceNow environments. This expertise allows us to perform upgrades in less than two weeks, minimizing downtime and ensuring your pre-production instances experience minimal disruption.
Pricing
For a competitive yearly fee, we ensure seamless and effective maintenance of your ServiceNow instances.
Need a one-time upgrade? We’ve got you covered with tailored packages, which can even include User Acceptance Testing (UAT) if your team is short on testing resources.
Let us help you maintain and optimize your ServiceNow environment with ease and efficiency. Contact us now to find the perfect solution for your needs!
BUILD
Business Value
Our mission is to unlock the full potential of your ServiceNow instance, ensuring it adapts to your evolving needs and delivers maximum value to your business. By introducing new or enhanced features and fostering continuous innovation, we help you stay ahead in a rapidly changing landscape.
Scope
Our services cover a wide range of essential tasks, including:
- Development of high-quality small to medium Requests for Change (RFCs)
- Defect resolution and performance improvement
- Stabilization of platform components and functionalities
- Complex instance administration and expert consultancy
With access to a pool of highly skilled ServiceNow professionals, you’ll have the support you need to maximize your platform’s value and performance.
Pricing
Our flexible packages allow you to secure a set number of hours per month at a highly competitive price—starting as low as 40 hours and scaling to hundreds of hours. The more you commit, the lower the unit price, letting you benefit from economies of scale.
- No lengthy negotiations for every enhancement
- No resource shortages or long waiting times
Ready to Maximize Your ServiceNow Investment? Contact us today to learn more about how we can tailor our services to meet your specific needs and help your business thrive!