Advisory & Consultancy

GV_icon (2)

OCM

 

GV_icon (2)

ServiceNow Platform Governance

 

 GV_icon (2)OCM

Business Value

Our consultants use a structured approach to transition your organization from its current state to a desired future state by focusing on the human element and ensuring that employees are prepared, engaged, and supported throughout the transition. We focus on people ensuring that global and local teams are aligned and engaged through the transformation process.

Reduced Resistance

    • OCM helps identify potential sources of resistance and provides strategies to address them. This reduces the likelihood of resistance, making the change process smoother.

Increased Employee Engagement

    • Engaging employees throughout the change process fosters a sense of ownership and involvement. This can lead to higher levels of motivation and commitment.

Faster Adoption of Change

    • By providing the necessary tools, training, and support, OCM helps employees adapt more quickly to new processes or technologies, speeding up the overall adoption of change.

Enhanced Organizational Performance

    • Successfully managing change through OCM contributes to improved organizational performance by aligning people, processes, and systems with the organization's strategic objectives.

Mitigated Risks

    • OCM helps identify and mitigate risks associated with the change, ensuring that potential issues are addressed proactively, and the organization is better equipped to handle challenges.

The CMDB accelerator is delivered as a package, which refers to the Fixed-Time Fixed-Price delivery methodology. It can be combined with GV's Combine methodology or the customer's Agile approach following the deployment/release calendar.

Methodology

Our consultants use a structured approach to transition your organization from its current state to a desired future state by focusing on the human element and ensuring that employees are prepared, engaged, and supported throughout the transition. We focus on people ensuring that global and local teams are aligned and engaged through the transformation process.

The service contains three Service Offerings, which include different set of deliverables. 

Accelerator: Standard

Package Description

We will repeatedly Track and Monitor the adoption of the change (OCM Health Check).

Other OCM activities are considered planned and performed by the Customer as prerequisites.


Methodology

Track and Monitor the adoption of the change (OCM Health Check) 4 times during the project.

Accelerator: Premium

Package Description

We are involved in all OCM activities as listed below, except the Communication Plan execution activity.

Content

Service Offering: Premium

Change Strategy and Plan

Included

Stakeholder Analysis

Included

Change Impact Assessment

Included

Change Action Plan

Included

Communication Strategy and Plan

Included

Communication Plan Execution

Prerequisite (done by customer)

Tracking and Monitoring of Change Action Plan

Included

Tracking and Monitoring of Adoption (OCM Health Check)

Included

 

Methodology

One Senior SN Solution Consultant assigned for the project duration.

(one application implementation; including analysis and hypercare)

Accelerator: Premium +

Package Description

Content

Service Offering: Premium+

Change Strategy and Plan

Included

Stakeholder Analysis

Included

Change Impact Assessment

Included

Change Action Plan

Included

Communication Strategy and Plan

Included

Communication Plan Execution

Included

Tracking and Monitoring of Change Action Plan

Included

Tracking and Monitoring of Adoption (OCM Health Check)

Included

Methodology

One Senior SN Solution Consultant + one SN Solution Consultant for the project duration.

(one application implementation; including analysis and hypercare)

 

 GV_icon (2)ServiceNow Platform Governance

Business Value

ServiceNow platform governance aims to ensure efficient, secure, and compliant use.

It involves establishing guidelines for managing configurations, developments, and user activities to maximise effectiveness while maintaining stability and security.

Bringing unique knowledge and objective perspective

    • Using our own methodology and scoring we assess your current setup, provide unbiased recommendations, and help you make decisions that align with your business goals.

Expertise and Specialization

    • Having a deep domain expertise and experience from various projects together with best practices for configuration, customization, and governance, we provide your organization with access to our specialized knowledge.

Scalability and Flexibility

    • ServiceNow Governance service packages can scale up or down based on your organization's needs giving you the flexibility to focus on the most important governance topics based on the governance assessment results.

Cost efficiency and effort savings​​

    • Save time and effort by relying on a service to identify areas for Platform Governance improvements, reducing the need for your internal resources' capacity and technical expertise.
    • Guaranteed fixed price and less need for extensive IT support, resulting in potential business cost savings.

Accelerator: ServiceNow Governance Assesment

Package Description

Initial SN platform governance tailored assessment and evaluation to pinpoint key areas for optimization focusing on the most impactful.

Domain

Areas

General governance

    • Golden rules
    • Demand management policy
    • ServiceNow value monitoring
    • ServiceNow Strategy
    • Operating model policy

    • Governance model
    • CoEI / platform team organization

Data management

    • Data ownership
    • Data management
    • Data security
    • Foundation data governance
    • CMDB governance

Development management

    • Configuration/customization rules
    • High level architecture design
    • UI / UX strategy
    • Development best practices
    • Development tracking (story/defect/epic/theme)
    • Documentation
    • Integrations
    • QA / Testing strategy

Environment management

    • App management policy
    • Instance strategy
    • Cloning policy
    • Release process

Platform management

    • Access management
    • Performance & monitoring

    • Upgrade & patch management

 

Methodology

Initial SN platform governance tailored assessment and evaluation to pinpoint key areas for optimization focusing on the most impactful.

Duration: 2 weeks

Accelerator: ServiceNow Governance Roadmap

Package Description

Three key governance areas identified by the initial assessment are reviewed, and recommendations for improvement are documented.

Domain

Areas

General governance

    • Golden rules​
    • Demand management policy​
    • ServiceNow value monitoring​
    • ServiceNow Strategy​
    • Operating model policy​

    • Governance model​
    • CoEI / platform team organization​

Data management

    • Data ownership
    • Data management
    • Data security
    • Foundation data governance
    • CMDB governance

Development management

    • Configuration/customization rules
    • High level architecture design
    • UI / UX strategy
    • Development best practices
    • Development tracking (story/defect/epic/theme)
    • Documentation
    • Integrations
    • QA / Testing strategy

Environment management

    • App management policy
    • Instance strategy
    • Cloning policy
    • Release process

Platform management

    • Access management
    • Performance & monitoring

    • Upgrade & patch management

 

Methodology

Three key governance areas identified by the initial assessment are reviewed, and recommendations for improvement are documented.

Duration: 4 weeks

 

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